Terms of service
Terms of Service
RoverRest
Last Updated: May 2026
These Terms of Service govern your use of the RoverRest website and the purchase of products from our store.
By accessing our website or purchasing from RoverRest, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions stated here, you may not access the website or purchase any products.
RoverRest reserves the right to update, modify, or replace any part of these Terms of Service at any time by posting updates to this page.
Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.
You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, malware, or any destructive code.
Any breach of these Terms may result in termination of access to our services.
Products and Services
RoverRest provides pet products and accessories designed to improve comfort, safety, travel, and everyday convenience for pets and pet owners.
We reserve the right to modify, discontinue, or limit products at any time without prior notice.
We make every effort to display product descriptions, colours, images, sizing, and specifications as accurately as possible. However, actual product appearance may vary depending on device displays, lighting conditions, or manufacturing updates.
RoverRest reserves the right to limit quantities of any products or services offered.
Pricing and Payments
All prices displayed on our website are listed in the applicable store currency unless otherwise stated.
RoverRest reserves the right to change pricing at any time without prior notice.
Payment must be received in full before an order is processed and shipped.
Accepted payment methods may include credit cards, debit cards, digital wallets, and third-party payment providers available at checkout.
RoverRest is not responsible for fees, exchange rates, or additional charges applied by banks or payment providers.
Order Acceptance and Cancellation
RoverRest reserves the right to refuse, limit, or cancel any order at our discretion.
This may occur in situations including but not limited to:
- suspected fraudulent activity
- incorrect pricing or product information
- inventory or stock errors
- suspected policy abuse
- incomplete billing or shipping information
If your order is cancelled after payment has been processed, a refund will be issued to the original payment method.
Shipping
Shipping times may vary depending on destination, product availability, customs processing, and courier operations.
Estimated shipping timeframes shown on the website are estimates only and are not guaranteed delivery dates.
RoverRest is not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances outside of our control.
Once an order has been shipped, responsibility for delivery transfers to the shipping carrier.
Customers are responsible for ensuring shipping information is accurate before placing an order.
Returns and Refunds
Refunds and returns are handled in accordance with our Refund Policy.
Customers must follow the procedures outlined in the Refund Policy when submitting any refund or return request.
Nothing in this policy limits or excludes any rights provided under applicable consumer protection laws.
Accuracy of Billing and Account Information
Customers agree to provide current, complete, and accurate purchase and account information for all orders.
RoverRest reserves the right to cancel or refuse orders where inaccurate billing or shipping information is provided.
Customers are responsible for ensuring their shipping address and contact information are correct at checkout.
Intellectual Property
All content on this website, including but not limited to:
- logos
- branding
- product images
- videos
- graphics
- website design
- text and written content
is the intellectual property of RoverRest and may not be copied, reproduced, distributed, modified, or used without prior written permission.
Third-Party Services
Certain services or features available through our website may include materials, software, or tools provided by third parties.
RoverRest is not responsible for examining or evaluating third-party content and does not guarantee the accuracy, reliability, or availability of third-party websites or services.
Limitation of Liability
To the fullest extent permitted by law, RoverRest shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Products must be used according to provided instructions and intended use guidelines.
RoverRest is not responsible for damage, injury, or loss caused by misuse, improper installation, unauthorized modifications, improper pet restraint, or use outside of intended purposes.
Fraud Prevention and Policy Abuse
RoverRest reserves the right to investigate suspicious orders, refund requests, or account activity.
We may cancel orders, deny refunds, or restrict future purchases where there is evidence of:
- fraudulent transactions
- refund abuse
- false claims
- misleading evidence
- misuse of promotional offers
Accounts found engaging in policy abuse may be restricted from future purchases.
Chargebacks and Payment Disputes
Customers are encouraged to contact RoverRest support before initiating a payment dispute or chargeback.
If a chargeback is initiated without first contacting our support team, RoverRest reserves the right to submit relevant evidence to the payment provider, including:
- order confirmations
- delivery confirmations
- customer communications
- tracking information
- submitted customer evidence
Submitting a fraudulent chargeback after receiving a product may be considered payment fraud and may result in restrictions on future purchases.
Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the jurisdiction in which RoverRest operates.
Changes to Terms of Service
RoverRest reserves the right to update or modify these Terms of Service at any time.
Changes take effect immediately upon being posted on this page.
It is the customer’s responsibility to review this page periodically for updates.
Contact Information
Questions regarding these Terms of Service should be sent to: